Full Color - Never Go Unnoticed

General Info

TERMS

Accounts are payable by MasterCard, Visa or American Express at the time of shipping. Declined credit card transactions will delay shipment until a valid card is charged, or the order can be sent UPS COD cash only at Full Color's discretion, and COD fees will be added to the order total.

A fee of $30 will be charged on each returned check.

Any communications concerning disputed debts, including an instrument tendered as full satisfaction of debt, are to be sent to Full Color, Inc., Attention: Accounts Receivable Department, P.O. Box 270984, Dallas, Texas 75227.

MINIMUM ORDER

A $12.50 minimum applies to all orders, unless otherwise stated.

PRICES & POLICIES

All prices and policies are subject to change without previous notice. While Full Color strives to provide accurate information at all times, we reserve the right to change and/or correct any information including but not limited to policies, prices and descriptions without prior notice. Any order(s) placed based on incorrect information will, at Full Color's discretion, be: refused, canceled, or billed using correct information.

COPYRIGHT POLICY

You warrant that you have the legal right to all images you submit to us for any reason. Images made by other photographers are protected by copyright and must be accompanied by an executed consent form.

REMAKE PROCEDURES

We strive to provide the highest quality products to our customers. However, even highly trained technicians can make mistakes. Thus, if we make a mistake, we want to correct it as soon as possible. We recommend that if you experience a problem, please return the product, along with the original paperwork, the invoice, and a clear explanation of the problem within 10 days of receipt.

ILLEGAL AND OFFENSIVE IMAGES

It is our legal responsibility to report any submitted material containing sexually explicit images involving minors. Those images as well as the name of the person submitting the order will be reported to authorities. Full Color, Inc. has the right to reject any inappropriate, obscene or offensive images, even if those images are not considered illegal.

SERVICE TIMES

Service times are based on working days only and do not include holidays and weekends. Service times may vary for orders that are extraordinarily large or complex, when additional services are requested, or if unanticipated problems occur.

At peak seasons some services may temporarily require longer times, however, we will do our best to keep these inconveniences to a minimum.

Service times on orders received after 11:00 a.m. are calculated from the following workday.

RUSH SERVICE TIMES

Rush services are available unless otherwise stated. A 100% rush is twice the normal order cost. Rush service availability depends on production workflow and may not be available during peak seasons.

SHIPPING & HANDLING
CONTINENTAL UNITED STATES
USPS Priority Mail $2.50 per order
UPS Ground $2.50 per order
UPS 2nd Day** $7.50 per order
UPS Overnight** $35.00 per order
Prints over 30x40 Actual shipping cost
 
ALASKA, HAWAII, US TERRITORIES & APO's*
USPS Priority Mail  
Smaller than 16x20 $5.00 per order
16x20 and Larger Actual shipping cost
   
UPS Expedited Shipping Actual shipping cost
 
DROP SHIPPING TO THE CONTINENTAL UNITED STATES
Standard Drop Ship $7.50 per order
UPS 2nd Day Drop Ship** $12.50 per order
UPS Overnight Drop Ship** $40.00 per order
 
DROP SHIPPING TO ALASKA, HAWAII, US TERRITORIES & APO's*
USPS Priority Mail  
Smaller than 16x20 $10.00 per order
16x20 and Larger Actual shipping cost
   
UPS Expedited Shipping Actual shipping cost


With our drop shipping option, you can have orders sent directly to your clients. Standard Drop Shipping is UPS, unless the order is sent to a P.O. Box or outside the continental United States, which will be sent USPS Priority Mail at the Standard Drop Ship rate.

When an order is drop shipped, no pricing or Full Color branding will appear. (Drop shipments sent to APO addresses require Full Color's business name on the shipping label.)

Drop Shipping can be automatically ordered through the Full Color Ordering System; order on the Select Options tab in the Shipping Method drop down. Choose the drop ship option and type in the addressee information.

In ROES, Drop Shipping can be ordered on the Review Order tab. Under Shipping Options, choose the drop ship option, and enter the addressee information under Drop Ship to Client Address.

Drop Shipping can also be requested through LabPrints by adding the service needed and the addressee information in the Comments section of the order.

*Shipping prices listed in the ordering system are for continental United States; shipping rates will be invoiced based on the rates listed on the website. UPS Expedited Shipping is not available to US Territories or APO's.

**UPS shipments, including UPS 2nd Day and UPS Overnight are delivered Monday - Friday only. If you need an order delivered on a Saturday, please contact Customer Service about Saturday delivery.

SHIPPING INSURANCE

Film, negatives, as well as storage media are all considered original works of art by shipping carriers, holding a maximum limit of liability of $100. Therefore, if higher valued insurance is needed on a shipment, we recommend contacting a private insurance company to better suit your needs. We are not responsible for any insurance charges on shipped packages to and from Full Color, Inc.

PHOTOGRAPHIC PAPER

We print on Kodak Professional Endura Paper. Our standard paper type is the E-Surface paper, which has a lustre surface. We also offer the Metallic Paper, which provides a rich, distinctive metallic look with a glossy surface.

FINE ART PRINTS & GALLERY WRAPS

All fine art prints are ink jet printed using archival inks. Both Gallery Wraps and Fine Art Canvas are printed onto a high quality canvas, and Fine Art Paper prints are printed onto 100% cotton paper.

PRESS PRODUCTS

We offer several different paper stocks for press printed products. See each product for details of which paper types are available.

Our cover stocks are available in four options: #100 Standard, #100 Linen, #100 Pebble and #84 Pearl.
Our text stocks are available in three options: #100 Standard, #80 Linen and #80 Pebble.
Playing Cards are printed on a specialty #120 stock.
Many products are also available on Recycled Cover Stock, which is a #100 Cover Stock, with a smooth finish, similar to our Standard Cover Stock. The Recycled Cover Stock will have flecks in the paper.

FSC certified with 100% post consumer fiber, no new trees and processed chlorine free. That is to say, bleached without the use of chlorine or chlorine products. Made with 100% Certified Renewable Energy.

METAL PRINTS

ChromaLuxeMetal Prints and standUPĀ® Metals are created by using a sublimation process to fuse the image directly into the material. Metals are created on aluminum; two finishes are available. Brushed Metal has a clear coating for the image, the metal finish shows through. White in the image appears as the metal finish; the image has a glossy sheen. High Gloss has a bright white coating for the image, and the image has a glossy sheen.

SPECIALTY PRODUCTS

Specialty Products are created by using sublimation process to fuse the image directly into the material. Materials have a specialty coating for the image. Unless otherwise indicated, products have a white high gloss finish.

SAMPLE POLICY

Throughout the year, we offer many sales and promotions on products that can save you money when used to purchase studio samples for showing products to your clients. Sample Kits are also available for mounting, finishing, and standUPĀ® Metals.

If you need to order samples when a product is not on sale, you can request a studio sample for many of our products. Samples discounts are available for studios with $5,000 annual lab sales, and are not available in November and December. Studio sample discounts are applied to regular pricing only. Select products have an annual limit on the number of studio samples which can be ordered.

To request a studio sample, please contact Customer Service.

STUDIO SAMPLE DISCOUNTS
Photographic Prints 30% Off
Mounting & Finishing 30% Off
Albums* 25% Off
Gallery Wraps & Fine Art Prints 20% Off
Metal Prints, standOUT and standUPĀ® Metals* 20% Off
Press Books* 20% Off
Photo Gifts 15% Off

For press specialty items, a "Press Samples" catalog is available in ROES year round, allowing you to order small quantities of any press specialty products.

*Albums and Press Books will be embossed "Studio sample not for resale" on the inside back cover. Metal products will be stamped on the back.

At Full Color, you can choose between having your images color corrected by our color specialists, or color managing your own images. Most of our customers take advantage of our lab color management option, but if you choose to manage your own color, and order using the Studio Managed Color service, you can save on photo printing costs. Either option is available on a per order basis, so you can order the service that best fits your needs each time you order.

LAB MANAGED COLOR

Save time and get stunning prints every time by having us color correct your images. No need to calibrate or color correct. Our color specialists will inspect each individual image to ensure the prints you receive are of the highest quality possible.

  • Your images are professionally color managed by our specialists.
  • Saves you time.
  • No need to maintain a monitor calibrated to Full Color's output devices.
  • No need to buy special equipment for color calibration.
STUDIO MANAGED COLOR

Take action against rising prices. Try the new Studio Managed Color service and receive Full Color's high quality output for a fraction of the price. With Studio Managed Color, you take control of the file preparation and we take care of the printing.

  • You manage your own color.
  • Lower printing costs.

Note: We recommend that you submit free calibration prints to us to ensure that you are calibrated to Full Color, before ordering using Studio Managed Color.