Frequently Asked Questions

A. We'd love to have you join us! Simply create an account.

Account Application

You will then automatically receive an email with log in information. Once you log in to the Full Color website, you will have access to download any of our ordering systems.

A. Full Color has security and privacy measures in place to protect against loss, misuse and/or alteration of the information under our control. We use a combination of physical, electronic and managerial procedures to safeguard and secure the information collected online. Access to data is limited to authorized staff and is restricted by password protection. All orders placed are transmitted on a secure server that encrypts all information through SSL. Credit card information is not stored in our data base or onsite. Full Color does not sell, trade or rent your personal information to third parties. The security of your credit card information is maintained by CyberSource Corporation, a Visa company.

A. Full Color makes it easy to update your contact information, shipping information, account password, copyright information, and payment information. Change your information at any time by going to the CustomerNet section of our website. When adding a new credit card, be sure to set the new card as your default card as this is the only card we will use when your order is complete. The security of your credit card information is maintained by CyberSource Corporation, a Visa company.

Edit Account Information

Edit Payment Information

A. Yes, add the credit card online and DO NOT set the card as your default card. Contact Customer Service and specify the order number and the card description you wish to use as payment for that order.

A. For a name change, we will need a new signature on file. Complete the Account Update form and fax it to 214-381-8866 or scan it and email to service@fullcolor.com.

Account Update Form

A. Only Texas residents are subject to tax. If your business is based in Texas, you must have a Texas Sales Tax # in order for us to not charge sales tax on your orders. Complete the Texas Resale Certificate and submit it to Full Color at 214-381-8866 or service@fullcolor.com.

Texas Resale Certificate

A. Full Color respects copyrights. Learn more.

A. Full Color ships UPS Ground and US Mail for $2.50 per order* in the contiguous United States. Other shipping options are available for expedited and drop shipping orders; for a complete list of shipping options, click on the link below.

Shipping Information

* Many different types of products may be combined in one order in the Full Color Ordering System – Prints. Orders cannot be combined or split once they have been submitted.

A. While we make every effort to pack your order to ensure it arrives in pristine condition, on occasion, prints are damaged during shipping. If your print is damaged when you receive it, simply contact Customer Service. You will be sent a return label and we will remake your print at no charge to you. Please be sure to return the damaged product in its original packaging so we may file a claim with UPS.

A. We provide estimated service times for each product type on the website under Products and Services on the “Details” tab. For general information on service times, click on the link below.

Service Times

When combining different product types in the same order, the product with the longest service time will be used for the service time for the entire order. We strongly recommend separating orders whenever any portion of an order is needed with a faster turnaround time. Separating two orders will get both orders back to you earlier than submitting them together. Orders cannot be combined or separated after they have been submitted to the lab.

Putting any instructions or comments on your order may delay it by at least one day as it will be sent to Customer Service to review your instructions or notes. Only information pertinent to your order should be put in the Instructions or Comments to minimize delays in production. When placing your order, please be sure to look over all of the items you've ordered in the Review Order Screen before you actually place the order. Make sure you've ordered the correct paper type, the correct finishing services, and the correct quantities. Also check the cost of the order. Make sure it is what you're expecting to pay for the order.

A. You can track your orders online in the CustomerNet section of our website. For your convenience, we also provide confirmation emails when your order is received and when your order has shipped.

Track Your Orders

A. To cancel an order, you must contact Customer Service. If the order has not been started, we may cancel or make limited changes to an order.

A. General information on materials used in our products can be found at the link below.

Materials

More information is available by each product type under Products and Services on the “Details” tab.

A. Throughout the year, we offer many sales and promotions on products that can save you money when used to purchase studio samples for showing products to your clients. Sample Kits are also available for mounting, finishing, and standUP® Metals. If you need to order samples when a product is not on sale, you can request a studio sample for many of our products. Learn more about our Sample Policy.

A. Yes, Full Color allows you to share templates and product information with your clients through an online generic catalog. You can control how you integrate this website into your own, and also decide which product categories you would like to offer. Learn more.

A. When sending files to Full Color, follow these guidelines to avoid having additional charges added for correcting your files:

Color Mode: RGB
Format: JPEG or TIFF
No LZW Compression
No 16 bit files
No Alpha Channels
No layered Photoshop files
No RAW or Proprietary Camera File Formats
File should not exceed 80 MB
File Names: No special characters, Do Not exceed 25 characters in length

A. Name your files sequentially and be sure to include leading zeros or other number. For example, start with 001.jpg, 002.jpg, 003.jpg, etc. If needed, there are many good programs available for batch renaming of your files.

A. Both formats have advantages and disadvantages. The better question is, “When should you use each?” Tiff is usually the best quality output from a digital camera. However, the file size is huge compared to even the best JPG setting, and the advantages may not be noticeable. A more important use of TIFF is as the working storage format as you edit and manipulate digital images. You do not want to go through several edit and save cycles with JPG formats, as the degradation accumulates with each new save. One or two JPG saves at high quality will not be noticeable, but the tenth may be. JPG is best used as the final format for all digital photographs. You can achieve excellent quality with a JPG file even at high compression settings. This will save time in uploading to the lab and space when saving to archives.

A. Images intended for printing should be taken at the highest resolution setting for best print quality. Lower resolution photos printed at too large a print size may stretch the pixels beyond the point where they look sharp or clear. If your file was captured at a low resolution, artificially adding to the file size will not significantly improve the print quality. The chart below has been provided as a rule of thumb only and is based on the file’s native resolution from the camera and for properly exposed files. You can also view your files at 100% in PhotoShop for a good representation of how the file will print. To view your file size, open the image in PhotoShop to check the full image size and not the compressed JPG file size.

A. The reason for this problem is aspect ratio. Aspect ratio is the width to height relationship of an image. When you order a print size that is a different aspect ratio than the image, you cannot get the full frame of the image in the print. Learn more about aspect ratio.

A. When adding text, be sure to crop the image to the correct print size first, before adding the text, so you will be sure to place the text in the correct spot. Place your text no closer than .25” from the edges of the image.

A. Beware of online editing tools. Many free photo editing tools on the web are for online file editing and sharing, not for printing. These are not recommended for professional photographers and they do not support professional photographers. You may find that they use different terminology, they may not support cropping to a print size or aspect ratio, they may not allow you to embed a color profile, and lastly, they may lower the resolution of your file to a thumbnail.

A. With Lab Managed Color your images are professionally color managed by our specialists. Studio Managed Color is for photographers who want to manage their own color. Learn More.

A. Yes, order up to 3 free 8x10 prints from properly exposed files through our calibration print submission form.

Calibration Print Submission Form

A. As long as you white balance your camera and properly expose your images, you do not need to make any color corrections to your files if have Full Color color manage your images. If you use our Studio Managed Color service, you must be calibrated to our output device; follow our Color Management Tutorial to calibrate your monitor to Full Color.

A. Using custom white balance gives you control of the light source and allows you to specify pure white for the camera. White balancing for each lighting condition is imperative in order to achieve predictable results. To learn more and see an example of auto white balance versus custom white balance, follow our Custom White Balance Tutorial.

A. Calibrating your monitor to our output device will create a closer match between the images on your monitor and what you receive from the lab. Follow our Monitor Calibration Tutorial for instructions on how to calibrate your monitor to Full Color.

Note: This is a continuing process; check the work coming back from Full Color regularly to ensure it matches your monitor. If you are controlling your own color corrections, select "Studio Managed Color" on the system you are using.

A. Several things can be done to improve screen to output consistency. First, start with a good power connection and battery backup for your computer and monitor. Also, invest in a high-quality color monitor as well as a small color corrected light box to use in comparing prints to the computer screen. Then, set up your system in a room with low, consistent light levels with no daylight coming in through windows, or any light source hitting the monitor.

Learn about Viewing Environment - Part 1

Learn about Viewing Environment - Part 2

Finally, calibrate your monitor to the output device. Following these steps should help you achieve more accurate color results.

A. The NEC MultiSync PA Series has created a new benchmark for accurate, consistent and repeatable color performance. The monitor hood is also a valuable addition.

A. We recommend that you submit files in sRGB; we also recommend setting you camera to sRGB. If you are managing your own color, follow our Color Management Tutorial to calibrate your monitor to Full Color as well.

A. SRGB is very close to the gamut of photographic paper. Adobe RGB and ProPhoto each have a color gamut that is much larger than that of photographic paper. Therefore, when adjusting files for photographic printing, you should use SRGB so that you see a closer representation of what the paper will print.

A. To keep the original color data associated with a digital camera file, you should preserve embedded profiles. Converting a file from one color space to another modifies the pixels and discards the original color data. If you need to view a file in a different color space than the one in which it was shot, assigning a profile will allow you to preview the file without changing the original profile.

A. No, all of our prints are borderless, except proofing where borders are optional. If you would like a border, please put the border on yourself. Borders should come in at least .25” on your image to avoid getting cut off or appearing uneven.

A. Yes, you can mix and match paper types in one order in the Full Color Ordering System-Prints and ROES Plus.

A. Yes. Instructions for ordering.

A. We enlarge your image by approximately 2% which may be 1/16 to 1/8 inch in on your image. We do this to account for paper tolerances so that you do not receive a print with a white edge. Anything important in the image including borders, text, heads, etc. should be moved in about a ¼ inch on the image to ensure that it will not be cut off on the final print.

A. Over 100 years when displayed out of direct sunlight.

A. To submit a logo for Studio Logo setup, simply click the File Submission link in CustomerNet, and upload the logo file. Let us know that you are ordering a Studio Logo Setup, and any special instructions. Once your logo is on file for your account, it is easy to order your prints with your logo.

Instructions for Ordering Logo Prints in FOS and ROES Plus

In the Full Color Ordering System – Proofs, Prints and Pic-A-Pac, you can also personalize the front of your prints with two lines of text with a choice of placement, font and colors. Be sure images are heads up in the ordering system so the personalization will go in the correct place.

A. We make one correction for the entire file and balance for best skin tones. We also adjust for density.

A. For best results when ordering B&W images on photographic paper, choose the B&W print tone option in the ordering system - even if you have already converted the image to B&W. You may want to convert your image to B&W yourself to have more control over the tonal range of your image, however, applying the Full Color B&W profile will give your B&W prints a more pleasing neutral tone that is closer to a true B&W. Remember, if your image is primarily B&W but has some color, you will need to use the Color print tone – do not switch to B&W.

Ordering Instructions
In the Full Color Ordering System (FOS-Prints) hit the drop down arrow beside the word Color and switch to B&W. In ROES Plus, choose Black and White under Print Tone in the Options palette.

A. Wallets are 2.5x3.5 inches. Only wallets printed 8-up on a sheet are available for die-cut. It is critical that anything important in the image including text, heads, etc. should be moved in about a ¼ inch on the image to ensure that it will not be cut off on the final print. See the sizing guide under Products and Services to ensure there are no surprises.

A. We have two distinctly different types of canvas products. Traditional canvas means we print the print and bond it to a canvas material which can be mounted on masonite or stretched over a board frame. This is referred to as Masonite canvas and Stretcher canvas, respectively. Canvas can also be mounted on QW artboard if your customer plans to frame the print right away. You can also order your print bonded to canvas only. Photographers generally request this if they want to roll the print up to carry from show to show. We can add brush strokes or artisan pebble texture to a traditional canvas.

Unlike traditional canvas mounting, with our Fine Art canvas and Gallery Wraps, the image is printed directly onto canvas using high-quality archival ink. This can be mounted on masonite, mounted on a stretcher frame or you can order as a Gallery Wrap where the image extends over the sides of the canvas, which is stretched over your choice of a Bevel Wrap or a ¼”, ¾", 1½" or 2½" frame and your customers' print is ready to display just as it is. No frame is needed. Gallery Wraps and Fine Art Canvas prints are then finished with a clear gel coating to protect the print. Brush strokes or artisan pebble texture is not available for fine art canvas products.

A. Proofs are printed on the same photographic paper and printers as regular photographic prints. Proofs are less expensive because they are ordered as only one print size and therefore require less handling and packaging.

A. Yes. If you order one of our free greeting card templates or if you design your own card and use the blank greeting card template, white envelopes will come automatically with your cards. Photo greeting cards are available on Kodak Endura e-surface and metallic professional photographic papers and are sold in sets of 25.

A. Yes, many of the fields in FOS-Sports may be customized. Learn more.

Understanding Memory Mates

A. Setting up packages is easy by going to Edit>Packages in the Full Color Ordering System and then selecting the Sports or Pic-A-Pac tab as needed.

View Tutorial

A. In FOS – Sports, image nodes designed for Individuals or Players may be either Vertical or Horizontal in the Apex, Platinum and Urban product lines. Individual images must be Vertical in the Original and ProFlex product lines. Team nodes must be Horizontal for all product lines.

In FOS – Pic-A-Pac, both vertical and horizontal images may be used for all product lines. However, some products, like the Sports Ticket will work best with a vertical image.

A. In FOS - Sports only one product line and sport may be used per order. In FOS – Pic-A-Pac, multiple product lines may be combined in the same order.

A. No, previewing your image inside the templates is not available prior to uploading. For simplicity, all image nodes inside templated products are a 5x7 or 7x5 ratio. You may want to allow some extra room for the Original line which has a slight mask at the bottom of the image node. When ordering any graphic product or personalization, images must be rotated heads up in the ordering system. For new users to the system or when customizing fields, you may want to send your order to the attention of our Customer Service team in the order comments located on the Select Options page. They will be happy to preview the order prior to printing to avoid any costly first time mistakes.

A. Individual packaging is available for a small charge, and all photographic prints are placed in a white 9x12 envelope printed with the child's name, event, photographer name and phone number. All specialty products are packaged separately. Note: One file or image per package, including groups or teams. Multiple poses of individuals or group shots and an individual cannot be combined into the same envelope.

A. Personalization on graphic products is not recommended.

A. No, the Safe Line is not a cut line. Anything inside the Safe Line will be on your final printed product. However, anything outside the Safe Line could still be in the final product. Therefore, you cannot design just to the safeline or you will have uneven strips of white showing on one or more sides of your final print.

A. Yes. We have Photoshop files available that are setup for the exact sizes needed for designing Press Printed Products. They have guides preset on them to show where the Safe Line is so there shouldn't be any surprises when ordering. Available on the website under Products and Services, then select the “Guides” tab.

A. Areas of solid color, tints and blends may reproduce better if filtering techniques are used (i.e., noise or texture). To maintain a smooth appearance, introduce a slight pattern to modulate the color. The pattern can take the form of texture, subtle graphics or simple noise. Adding a pattern can also improve color reproduction and eliminate banding. The same holds true for large areas of color blends and gradients.

A. There is no difference in the actual size. The differences are for marketing and ordering purposes only. If ordered as a Rep Card, it can be ordered in increments of 40. The minimum quantity for Business Cards is 100.

A. If you are ordering multiple copies of the same book, enter the quantity you need and type a note that says how many copies of the book you would like in the Instruction box of the Review Order Screen in ROES Plus. For different books, order the pages for book 1 and then the cover and then order the pages for book 2 and then its cover. Include a note in the Instruction box with a clear explanation of what you are wanting. We do not recommend combining other types of products in the same order with press printed books.

A. The first page begins on the right as a single page. When you turn that page it opens to the first spread.

A. Yes, but you must order each side individually. When using a spread to order, you will need to drag the image to the far left and click "Add to Order" then drag the image to the far right and click "Add to Order". This will then add each side of the spread to the order. Use the sizing guides to make sure your spreads are sized correctly for the book size you are ordering. Make sure to check the Review Order page carefully to ensure that both sides of each spread were ordered and that the left side of the spread was ordered first. Be careful when ordering spreads for anything other than a Lay-Flat book as text or bodies in the center of a spread may be lost in the gutter of a perfect bound press book.

A. For long term protection of your press printed books, take a proactive stance by avoiding possible damage. Do not leave your book in a hot car or expose it to water or other liquids. Use a dry anti- static soft microfiber cleaning cloth for cleaning fingerprints and removing dust or debris. Use outward cleaning motions so that any dirt falls outward and not into the crease of the spine. Keep the cloth in its original plastic envelope between uses. Do not use any cleaning sprays or chemicals.

A. Press greeting cards are printed front and back and are available in all of our cover weight press paper options; Standard, Recycled Standard, Pearl, Linen, and Pebble. UV coating is available on Standard and Pearl papers only and will extend the service time for the order. Press Greeting Cards are sold in sets of 12. Envelopes are included with folded cards and may be added to orders for flat and artistic edge cards.

A. Yes, return address printing is available when ordering from the Full Color Ordering System - Prints or ROES Plus.

A. We offer a variety of metal, circle and standUP® metal prints on .030", .045" and .055" thick aluminum, available in Brushed Metal or High Gloss surfaces. To create your metal prints we use a special sublimation process to achieve an extremely high level of detail and vividness of color on ultra-thin aluminum.

A. Most sizes can have a mount kit added to them for easy hanging. We offer two options for hanging solutions, a Float mount kit which allows the metal print to float 3/4" off the wall and a Standard mount kit which allows the image to hang 1/8" from the wall. For many sizes, a metal easel is also available.

A. To remove dust or smudges use a microfiber or soft cotton cloth. If needed, you can use a damp cotton cloth and wipe dry with a dry soft cotton cloth.

A. Our metal products can be used outdoors if they are hung in shaded areas. Placing the metals in direct sunlight is not recommended; when exposed to direct sunlight colors may fade.

A. Dye-Sublimation represents a new medium for displaying photos by infusing dyes directly into specially coated products. Because the image is infused into the surface and not printed on it, your images will take on an almost breathtaking luminescence. You've never seen a more brilliant and high resolution print! Colors are vibrant and the detail and definition are unsurpassed. Therefore, photographers need to keep a few simple things in mind when processing images for ordering dye sublimated products. Adding to an image's brightness, shadows, clarity, vibrance and even sharpness are all bumping up the contrast of the image. For example, what the sharpen command is doing is simply increasing the contrast, but in a slightly different way. Instead of just looking at the image as a whole and making the dark colors darker and the light colors lighter, the sharpen command examines each individual pixel and its surrounding neighbors. If the pixel is darker than the average of it's neighbors, then the sharpen command makes that particular pixel even darker. The opposite process is performed on the lighter pixels. The end result is that edges of color and brightness changes to become more defined, or sharpened. Adding too much contrast to an image can result in halos and banding or posterization. Going overboard on contrast can blow out highlights and lose shadows. The color saturation in highlights fades and the details in the shadows will be washed out. Additionally, areas with too great of a contrast, especially in a small area, may also result in black artifacts or other areas of discoloration in the final product. These types of artifacts produced by overprocessing an image may not be seen when looking at the file on your monitor, however in the high definition and high resolution of a metal print or other dye sublimated product they may not be acceptable.

A. Yes, boutique packaging is available on a per order basis. Learn more.

A. For photographic prints, borders should come in at least .25” on your image to avoid getting cut off or appearing uneven. For products requiring bleed, borders should come inside the safe line by at least .25”

A. Yes. Instructions for ordering.

A. For photographic prints, we enlarge your image by approximately 2% which may be 1/16 to 1/8 inch in on your image. We do this to account for paper tolerances so that you do not receive a print with a white edge. Anything important in the image including borders, text, heads, etc. should be moved in about a ¼ inch on the image to ensure that it will not be cut off on the final print. Products requiring bleed will be cut or trimmed to the final product size. Safe Lines are used to help you ensure that important elements of your image will not be lost on the final product.

A. Yes. We have Photoshop files available that are setup for the exact sizes needed for designing our products. They have guides preset on them to show where the Safe Line is so there shouldn't be any surprises when ordering. Available on the “Guides” tab for each product under Products and Services.

A. No, the Safe Line is not a cut line. Anything inside the Safe Line will be on your final printed product. However, anything outside the Safe Line could still be in the final product. Therefore, you cannot design just to the safe line or you will have uneven strips of border showing on one or more sides of your final print.

A. Areas of solid color, tints and blends may reproduce better if filtering techniques are used (i.e., noise or texture). To maintain a smooth appearance, introduce a slight pattern to modulate the color. The pattern can take the form of texture, subtle graphics or simple noise. Adding a pattern can also improve color reproduction and eliminate banding. The same holds true for large areas of color blends and gradients.

A. Dye-Sublimation represents a new medium for displaying photos by infusing dyes directly into specially coated products. Because the image is infused into the surface and not printed on it, your images will take on an almost breathtaking luminescence. You've never seen a more brilliant and high resolution print! Colors are vibrant and the detail and definition are unsurpassed. Therefore, photographers need to keep a few simple things in mind when processing images for ordering dye sublimated products. Adding to an image's brightness, shadows, clarity, vibrance and even sharpness are all bumping up the contrast of the image. For example, what the sharpen command is doing is simply increasing the contrast, but in a slightly different way. Instead of just looking at the image as a whole and making the dark colors darker and the light colors lighter, the sharpen command examines each individual pixel and its surrounding neighbors. If the pixel is darker than the average of it's neighbors, then the sharpen command makes that particular pixel even darker. The opposite process is performed on the lighter pixels. The end result is that edges of color and brightness changes to become more defined, or sharpened. Adding too much contrast to an image can result in halos and banding or posterization. Going overboard on contrast can blow out highlights and lose shadows. The color saturation in highlights fades and the details in the shadows will be washed out. Additionally, areas with too great of a contrast, especially in a small area, may also result in black artifacts or other areas of discoloration in the final product. These types of artifacts produced by overprocessing an image may not be seen when looking at the file on your monitor, however in the high definition and high resolution of a metal print or other dye sublimated product they may not be acceptable.

A. On many products, a design tool called Pager may be used to create templates.

Quick Tips

Comprehensive Instructions from ROES

A. These designers offer pre-designed templates for Press Products that are compatible with the Full Color Ordering System (Prints) and ROES Plus ordering system. You may purchase designs from their web sites.

Third Party Designers

NOTE: Designers are not affiliated with Full Color, Inc.

A. Here are some basic instructions on how to use press templates that are purchased from a designer.

Instructions

Video Tutorial

A. Here’s a tutorial you may find helpful.

Video Tutorial

A. If, for example, you have an image that is cropped to 20x30 at a resolution of 300 dpi and you want to split it into 2 - 20x15 prints, open a new 20x15 canvas at 300 dpi and use the marquis tool to select half of the original image and drop it into your new canvas. Crop the original 20x30 to a 20x15 with the other half of the image. Remember to make a copy of the original image before you start. For Gallery Wraps, you will need to take the sides of the wrap into account and for metal prints you will need to take the bleed into account.

A. With so many sizes available for Prints, Gallery Wraps, and Metals, Full Color makes it easy to design , sell, and order an Art Grouping that is sure to impress!

Suggestions

A. Click the Text tool “T” on the toolbar. Click the uppermost of the two squares at the bottom of the box. The top square represents the foreground color; this will be the color of your text. Choose the desired color for the text from the palette and select OK. Click the picture where the text will be placed. A dialog box opens. Select the font name, size, style and alignment. Click in the white box and begin typing your text. Click OK when finished. Move the text by holding down the left mouse button on any selected area (surrounded by the selection line, which looks like marching ants) and dragging the text to its position. Delete the text by pressing the Delete button on your keyboard or selecting Clear from the Edit menu.

A. Concerned about the correct way to put family names on cards? Simply add an “s” to the end of the name, as in “The Smiths.” For names that end in an “s”, “z” or “x”, add an “es” to the end of the name, as in “The Joneses.” Another alternative would be to use “The Jones Family.”

A. The images you wish to order from should be placed in a folder somewhere on your hard drive. Once you start your order DO NOT move your images from this file path or delete or rename any images in the folder. Otherwise, you may not be able to upload your order. You can safely move your images after your order has been received at Full Color.

A. No, you can crop your images using our ordering systems.

Learn more about cropping in FOS

A. It’s easy to place an order using one of our ordering systems.

Download an ordering system now

A. Yes, after you have created your order in one of the ordering systems, you can burn the order file to CD or DVD and send it to us.

Instructions for FOS
On the Review Order page, select Submit on Disk and write down the file path and order number that it gives you and burn that zip file to CD or DVD.

Instructions for ROES Plus
Click Complete Order and switch from Send Now via the Internet to Save to Disk for Alternate Delivery. Click Place Order and it will allow you to choose where you want the order to be saved on your hard drive. Make a note of the file name and location and burn that file to CD or DVD.

A. All of Full Color’s ordering systems can be used on both Mac and PC.

A. Because you are dealing with images, and top-of-the-line software to manage those images, you will need a computer that is powerful enough to handle the large amounts of data being transferred. Below are our recommendations for optimum performance using our ordering systems:

A. Because most dial-up connections do not support the data-transfer requirements of most imaging systems, we recommend that you use a high-speed broadband Internet connection (i.e. DSL or cable). If you do not have access to a broadband connection, we recommend using the “Save to CD” option.

A. You may have your screen resolution set too low. We recommend setting your screen resolution to at least 1024 x 768. To change your screen resolution, do the following:

For Windows: Right click on the desktop and go to Screen Resolution or Properties - Settings. Under Screen Area, move the arrow to at least 1024x768. Click OK.

For Mac: Go to System Preferences - Displays. Click on 1024x768 or higher. When prompted, click Confirm.

A. Yes, click Sent/Saved Orders in the upper right hand corner of the ROES Plus home page. A list of previously sent orders show at the top of the window that pops up. You may designate the number of days the previously sent orders are saved in the column to the far right.

A. Yes, click View Cart and then the Save for Later button in the bottom left hand corner. Whenever you are ready to work on the order again, or to send the order to Full Color, open ROES Plus and click the Sent/Saved Orders button. Select the Load Cart button to the right of the order to open it.

A. We recommend that customers clear the caches in the ROES Plus Ordering System on a routine basis. Click Diagnostic Tools in the lower right hand corner of the ROES Plus home page and then select the option to Clear Caches, then click OK. This will remove some application files from your hard drive in case they have somehow become corrupted. However, any order information you are working on or have saved/sent will be saved.

A. The Full Color Ordering System (FOS) and the ROES Plus ordering systems are based on Java; a programming language used in numerous cross-platform applications. MAC OS X and above already comes with a version of Java installed. For PC users, you may need to download/install Java manually if it is not already on your machine or to upgrade to the latest version. If you have older versions of Java on your machine, after you have the latest version, you may remove them.

Changes and upgrades to Java may occasionally keep you from launching one of our ordering systems. Full Color Tech Support is happy to assist you during normal business hours, but here are some helpful hints if you are experiencing problems after hours. (Instructions may vary slightly depending on your operating system and version.)

Remove the Ordering System and re-install as follows:

PC USERS (Windows 7, XP and Vista)

Step 1. Go to START > CONTROL PANEL. Click on the Java icon. On the general tab, under temporary internet files, click VIEW or SETTINGS and then show Application. The cache viewer should now be available and you should see the ROES Plus and/or FOS Applications. Remove the application. You can now re-download the ordering system from fullcolor.com.

Still Having Problems?
Step 2. A simple clearing of your Java and browser cache may resolve any further issues.

PC Java Cache: Go to Start > Settings > Control Panel > Click on Java icon > Settings > Click on "Delete Files"

Internet Explorer Browser Cache: Go to Tools > Internet Options > General tab. Under Browsing History or Temporary Internet files, click delete or Clear History, as applicable.

Firefox Browser Cache: Go to Tools > Clear recent history or Clear private data, as applicable. Clear cache.

Still Having Problems?
Step 3. On rare occasions, PC users will continue to experience problems launching FOS or ROES Plus even after emptying the cache. A complete uninstall and reinstall of Java may then be necessary to restore your Java settings.

Windows 7 & Vista: Uninstall all Java versions, starting with the latest version. Go to Control Panel > Programs and Features > select the Java versions and click Uninstall.

Windows XP: Uninstall all Java versions, starting with the latest version. Go to Control Panel > Add or Remove Programs > select the Java versions and click Uninstall.

Reinstall Java: Go to java.com and click the Download Java button.

Launch the Ordering System: Download the ordering system from our website.

Note: If the ordering system icon is still on your desktop, delete the icon before resinstalling the ordering system.

Still Having Problems?
Step 4. If you get a message asking you what program to open the .jnlp file with, follow these steps.

Choose the option to "select which program to open this file with". You should get a window similar to this one:

Select the Java(TM) Web Start Launcher icon, make sure that "Always use the selected program to open this kind of file" is checked, and click OK.

The ordering system should now launch.

MAC USERS

Note: DUE TO RECENT SECURITY UPDATES FROM APPLE, WE RECOMMEND MAC USERS INSTALL ALL UPDATES FOR JAVA AND THE SYSTEM ITSELF. IF ON OS 10.7 OR HIGHER, INSTALL THE LATEST VERSION OF JAVA FROM JAVA.COM.

If you are still experiencing problems launching the ordering system, continue with the following steps.

Step 1. Go to FINDER >APPLICATIONS>UTILITIES >JAVA PREFERENCES>NETWORK>VIEW CACHE FILES. The application cache viewer should now be available and you should see the Full Color ROES Plus and/or FOS Applications. Remove the application. You can now re-download the ordering system from fullcolor.com.

Still Having Problems?
Step 2. A simple clearing of your Java and browser cache may resolve any further issues.

Mac Java Cache: Macintosh Hard Drive > Applications> Utilities > JavaPreferences > Java Plug-in Settings > Cache > Clear Cache

Safari Browser Cache: Go to Safari > Empty Cache. Click the Empty button.

Firefox Browser Cache: Go to Tools > Clear recent history or Clear private data, as applicable. Clear cache.

Note: WE RECOMMEND ALL MAC SYSTEMS UPGRADE TO OS 10.8 MOUNTAIN LION, IF ON A LOWER VERSION. ONCE ON THAT VERSION, UPDATE JAVA TO THE LATEST VERSION OF JAVA 1.7 AT JAVA.COM

A. The shortcut icons for the ordering systems will occasionally disappear from your desktop. This may occur when windows or a third party program “cleans up” unused icons, or a Java update has taken place. Clearing caches on your machine can also sometimes delete icons. You can always launch the ordering systems from your program files or from the Full Color website. Launching from the website does not require a new download of the ordering systems. However, to get your shortcuts back, here are the instructions. Steps may vary slightly depending on your operating system.

PC: In the Control Panel, go to the Java icon and open the Java Control Panel. From the General tab, click on View under Temporary Internet files. Select the Full Color Ordering System or the Full Color ROES Plus ordering system from the list of applications and then click on the arrow at the top that says Install Shortcuts.

Mac: Go to Finder>Applications>Utilities. Then find the folder that lists the latest Java version. Look for the Java Cache Viewer or Java Preferences. Then go to network, then View Cache Files. Select the Full Color Ordering System or the Full Color ROES Plus ordering system and then right click and select Create Desktop Application.

If you have tried these steps and still cannot restore your shortcut, your Java cache may be corrupted and the cache will need to be cleared. Please call Customer Service for tech support.

A. Occasionally, you might run into a situation where you are unable to upload an order in one of our ROES Plus ordering systems. You may see an empty progress bar, or a message that just says "Waiting", even though you are connected to the internet and are able to browse to other websites. If you experience this, please follow the steps outlined on the link below to correct this issue.

Procedure to Fix ROES Plus Upload Issue

A. Yes, Full Color allows you to share templates and product information with your clients through an online generic catalog, a non branded website. You can control how you integrate this website into your own, and also decide which product categories you would like to offer. Learn more.

A. Throughout the year, we offer many sales and promotions on products that can save you money when used to purchase studio samples for showing products to your clients. Sample Kits are also available for mounting, finishing, and standUP® Metals. If you need to order samples when a product is not on sale, you can request a studio sample for many of our products. Learn more about our Sample Policy.

A. Full Color has a collection of help documents available that have been previously published in our eNews. See Help Documents.