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What can I do if I get an unable to launch error when opening the Full Color Ordering System (FOS)?

A. The Full Color Ordering System (FOS)is based on Java; a programming language used in numerous cross-platform applications. You may need to download/install Java manually if it is not already on your machine or to upgrade to the latest version. If you have older versions of Java on your machine, after you have the latest version, you may remove them.

Changes and upgrades to Java may occasionally keep you from launching one of our ordering systems. Full Color Tech Support is happy to assist you during normal business hours, but here are some helpful hints if you are experiencing problems after hours. (Instructions may vary slightly depending on your operating system and version.)

Remove the Ordering System and re-install as follows:

PC USERS (Windows 7, 8, XP and Vista)

Step 1. Go to START > CONTROL PANEL. Click on the Java icon. On the general tab, under temporary internet files, click VIEW or SETTINGS and then show Application. The cache viewer should now be available and you should see the FOS Application. Remove the application. You can now re-download the ordering system from fullcolor.com.

Still Having Problems?

Step 2.

A simple clearing of your Java and browser cache may resolve any further issues.

  • PC Java Cache: Go to Start > Settings > Control Panel > Click on Java icon > Settings > Click on "Delete Files."
  • Internet Explorer Browser Cache: Go to Tools > Internet Options > General tab. Under Browsing History or Temporary Internet files, click delete or Clear History, as applicable.
  • Firefox Browser Cache: Go to Tools > Clear recent history or Clear private data, as applicable. Clear cache.

Still Having Problems?

Step 3. On rare occasions, PC users will continue to experience problems launching FOS even after emptying the cache. A complete uninstall and reinstall of Java may then be necessary to restore your Java settings.

  • Windows 7, 8 & Vista: Uninstall all Java versions, starting with the latest version. Go to Control Panel > Programs and Features > select the Java versions and click Uninstall.
  • Windows XP: Uninstall all Java versions, starting with the latest version. Go to Control Panel > Add or Remove Programs > select the Java versions and click Uninstall.
  • Reinstall Java: Go to java.com and click the Download Java button.
  • Launch FOS: Download the ordering system from our website.

Note: If the ordering system icon is still on your desktop, delete the icon before reinstalling the ordering system.

Still Having Problems?

Step 4. If you get a message asking you what program to open the .jnlp file with, follow these steps.

Choose the option to "select which program to open this file with." You should get a window similar to this one:

Open With

 

Select the Java(TM) Web Start Launcher icon, make sure that "Always use the selected program to open this kind of file" is checked, and click OK.

The ordering system should now launch.

MAC USERS

Note: DUE TO RECENT SECURITY UPDATES FROM APPLE, WE RECOMMEND MAC USERS INSTALL ALL UPDATES FOR JAVA AND THE OS SYSTEM ITSELF. IF ON OS 10.7 OR HIGHER, INSTALL THE LATEST VERSION OF JAVA FROM JAVA.COM.

Also, you may be asked if you want to install a non-App Store application. Go forward with the install, and check the box to have the system remember your choice.

If you are still experiencing problems launching the ordering system, continue with the following steps.

Step 1. Go to FINDER > APPLICATIONS > UTILITIES (OR SYSTEM PREFERENCES) > JAVA or JAVA PREFERENCES > NETWORK or GENERAL > VIEW CACHE FILES. The application cache viewer should now be available and you should see the Full Color ROES Plus and/or FOS Applications. Remove the application. You can now re-download the ordering system from fullcolor.com.

Still Having Problems?

Step 2. A simple clearing of your Java and browser cache may resolve any further issues.

  • Mac Java Cache: Macintosh Hard Drive > Applications > Utilities or System Preferences > Java or Java Preferences > Java Plug-in Settings > Cache > Clear Cache.
  • Safari Browser Cache: Go to Safari > Empty Cache. Click the Empty button.
  • Firefox Browser Cache: Go to Tools > Clear recent history or Clear private data, as applicable. Clear cache.

Note: WE RECOMMEND ALL MAC SYSTEMS UPGRADE TO OS 10.9 MAVERICKS, IF ON A LOWER VERSION. ONCE ON THAT VERSION, UPDATE JAVA TO THE LATEST VERSION OF JAVA AT JAVA.COM